Devouring an amazing pie after a/c service

I learned earlier in my career that being charismatic can take you places and have people do things for you or with you.

I have been an air conditioning professional in the air conditioning business for nine years now, and I love it. During my first year, I took a customer service course that trained me to talk to customers while keeping in mind that they don’t know much about air conditioners and might ask ridiculous questions about climate control equipment and need careful explanations. The training has made me make friends with many of my customers, like Shelmith. She owns a pie shop and makes some of the best pies I have ever had. I once took my air conditioning company colleagues to the shop after a job, and they thoroughly enjoyed the pies. I met Shelmith a couple of years ago when I did her air conditioning install. We have been friends ever since, and she calls me whenever she needs help with her central air conditioner and any form of a/c care. She called me last week complaining that her digital thermostat was giving inaccurate readings. She also said the air quality differed from when I did the a/c service several months ago. I scheduled an a/c repair, and we set off to her house. Dirty air conditioning filters were the cause of the poor air quality. An a/c repairman from my team got HEPA filters we installed for Shelmith, who needed to learn about the improving cooling technology taking over the industry. As was the custom for Shelmith, she offered us pie and lemonade after we restored her a/c setup. We chatted with her for a while before proceeding to the next job.



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