Someone ordered the wrong size
This week has been filled with a number of problems. Work has been very busy and there is a new person in charge of ordering parts. Three orders were messed up this week and one of them caused a customer to call a different heating company. I went to the repair call and determined that our customer needed a new furnace. The customer was upset that we couldn’t replace the furnace on the same day, but I assured her that we would have the new parts delivered the following day. She agreed to spend the night and day at a relative’s home, so we could install a new furnace the next day. Unfortunately, someone ordered the wrong size furnace and I didn’t realize the mistake until I was already sitting in the customers garage. The parts were delivered a half an hour before I arrived at the new furnace the next day. Unfortunately, someone ordered the wrong size furnace and I didn’t realize the mistake until I was already sitting in the customers garage. The parts were delivered a half an hour before I arrived at the job. I quickly realized the furnace was half the size that we needed. When I told the customer about the problem, she became very angry and irate. She told me to leave at once and she called another company to install her furnace. I called my boss to explain the problem. I don’t know how the mistake happened, but we lost a $2,000 sale because of the mix-up.