You shouldn’t ever talk down to a customer
Have you ever had someone come to your house to sell you something or fix something only to feel like an idiot by the time they leave? They may have talked to you like you were a child or as if you had no idea what you were talking about.
- Both of these should send up yellow flags to you that you are dealing with the wrong man.
As a corporation owner I strive to train my staff to treat everyone equally in addition to with respect. I own a small Heating, Ventilation in addition to A/C repair corporation in addition to I expect that each business follow these guidelines! Years ago I learned my lesson about employees that did not. I received a call from a purchaser who had used our services for at least ten years. She was actually frustrated about his recent appointment because he felt like the business had discorrect his in addition to talked to his like he was incompetent. I apologized to his in addition to refunded the cost of his repair call. When I questioned the business in addition to he gave me an attitude I let him go. From that time on I have stressed my values to each employee from my receptionist to my sales staff in addition to businesss; Have a fantastic reputation for repair in addition to workmanship can mean a lot in addition to even make or break a business, then by building a solid reputation I have been able to expand my corporation in addition to I hope to never run into any other individuals that acted the way that particular man did. All my employees work hard to build our purchaser base in addition to make sure that everyone is thrilled with the task that we do.