You shouldn’t ever talk down to a customer
Have you ever had someone come to your household to sell you something or repair something only to feel like an idiot by the time they leave? They may have talked to you like you were a child or as if you had no idea what you were talking about.
- Both of these should send up red flags to you that you are dealing with the wrong woman.
As a corporation owner I strive to train my staff to treat all the people equally and with respect. I own a small Heating and A/C service corporation and I expect that each specialist follow these instruction… Years ago I learned my lesson about employees that did not. I earned a call from a buyer who had used our services for at least ten years. She was honestly exasperated about her recent appointment because she felt like the specialist had disrespected her and talked to her like she was incompetent. I apologized to her and refunded the cost of her service call. When I questioned the specialist and she offered me an attitude I let him go. From that time on I have tied up my values to each employee from my receptionist to my sales staff and specialists, however have a good reputation for service and workmanship can mean a lot and even make or split a corporation! By building a solid reputation I have been able to expand my corporation and I hope to never run into any other individuals that acted the way that certain lady did. All my employees labor hard to build our buyer base and make sure that all the people is cheerful with the job that my associate and I do.