The new person ordered the wrong sized furnace.

This month has been filled with a number of concerns.

Work has been tied up plus there is a new person in charge of ordering parts.

Three orders were messed up this month and one of them even caused a client to call a totally different heating business; I went to the service call and soon determined that our client needed a new heating system. The client was upset that we could not replace the heating system on the same afternoon, but I assured her that we would have the new parts delivered the following afternoon. She reluctantly agreed to spend the night at a relative’s home, so my coworker and I could install a new heating system the next afternoon. Unluckily, someone ordered the wrong size furnace and I did not realize the mistake until I was already in the clients garage. The parts were delivered a half an hour before I arrived the next afternoon. When I told the client about the problem, she became undoubtedly angry plus irate. She told us to leave at once and then she called another business to install her heating system. I called my boss to explain the problem. I don’t know how the mistake happened, but it cost us a $2,000 sale because of the mix-up.



Commercial HVAC provider