The desk clerk apologize for the HVAC unit problems
A couple of weeks ago, my wife and I went to visit some friends and family.
- We were going to stay with my wife’s sister, but she was having the flooring redone at the time and I thought it was going to be a lot easier for us to stay at a hotel.
I picked a hotel that was by the interstate. It was about 15 minutes away from my wife’s sister’s house. I thought we were close enough that we could get there anytime we wanted. When we checked into the hotel room, the first thing that I did was look at the HVAC unit. My wife and I both have serious indoor allergies. If the HVAC unit is dirty or dusty, it will bother our allergies a great deal. I looked at the HVAC unit and it was completely and totally disgusting. It was one of the worst messes that I have ever seen. The ventilation duct work was covered with mold and black slime. I called the front desk and the manager actually came to the room to look at the condition of the HVAC unit. The guy apologized for the problems and gave us an upgraded room. He promised not the maid is supposed to clean the air filters when they clean the rooms. I did not think that was actually true, because the upgraded room had the same problem. It wasn’t as bad, so I didn’t complain. We definitely won’t stay in that hotel again though after seeing the condition of the heating and air conditioning system.