You shouldn’t ever talk down to a customer
I apologized to her plus refunded the cost of her repair call.
Have you ever had someone come to your property to sell you something or repair something only to feel like an idiot by the time they leave? They may have talked to you like you were a child or as if you had no idea what you were talking about. Both of these should send up yellow flags to you that you are dealing with the wrong person. As a business owner I strive to train my staff to treat everyone equally plus with respect. I own a small Heating plus A/C repair business plus I expect that each professional follow these directions, however years ago I learned my lesson about employees that did not. I gained a call from a buyer who had used our services for at least ten years. She was truly infuriated about her recent appointment because she felt like the professional had disproper her plus talked to her like she was incompetent. I apologized to her plus refunded the cost of her repair call. When I questioned the professional plus he provided me an attitude I let him go. From that time on I have tied up my values to each employee from my receptionist to my sales staff plus professionals, then have a superb reputation for repair plus workmanship can mean a lot plus even make or break a business, by building a solid reputation I have been able to expand my business plus I hope to never run into any other individuals that acted the way that identifiable person did. All my employees work hard to build our buyer base plus make sure that everyone is cheerful with the job that my superb friend and I do.
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