They had no HVAC parts in the service van.

I had never heard of an HVAC technician who left their place of business and didn’t bring the parts they may need to complete the job.

  • My husband would have been appalled if he had been home when the HVAC technician arrived.

I wanted the air conditioning unit cleaned and serviced. We had been lucky not to need the air conditioning yet, but it wouldn’t be long before it was a necessity. I was a bit late having the work done, but while it was still cool, I knew I was safe. When the HVAC technician arrived, I told him where to find the air conditioning unit, and asked if he needed me. I had some work to get done. Half an hour later, he told me he had to go back to the HVAC office. I needed a new fan motor, and I had a broken fin on the fan blades. I would have thought he would have those items in the service van, but he said he had no parts in the service van. This is what had me wondering about the veracity of this HVAC technician. Either he was extremely new, or extremely incompetent, and I couldn’t figure out which. I told him to get the parts, but please be back soon. I had other things to do. An hour later, he came back with the parts he needed to repair the air conditioning unit. I’m not sure if it was the HVAC technicians fault, or that of the parts counter, but he brought back the wrong fan and fan motor for my air conditioning unit, and I was not happy.

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