I like being able to get help online

The HVAC business near me recently made some upgrades to their website and I really like the changes they have made.

The HVAC business made the website much easier to use.

It’s easy to navigate using the buttons on the left hand side of the screen. The HVAC business also added a helpful chat feature that allows the user the opportunity to speak with a professional online before they even contact the company to schedule an appointment. The chat feature includes a live person. I used the chat feature last weekend when I had some problems with my furnace. There is only someone available during the daytime hours, but 7 days a week, there is someone from 7:00 in the morning until 7:00 at night. I had to wait approximately 5 minutes for someone to come to the line, but I spoke with a technician on the internet. The person gave me a couple of troubleshooting steps to follow. One of those troubleshooting steps helped fix the problem with my system. I had to reset the system and replace a fuse. I didn’t even have to call someone for help after talking with the person online. It was very helpful to have a knowledgeable person online and the service was free. If I was unable to fix the problem with the furnace, then the technician would have been the same person dispatched to help with the furnace repair. I liked the fact that I got to speak directly with the person that was going to handle the repair. The new website features are really going to help with customer service.

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