Where I used to live I had this one guy who lived up the road from me that I simply could not stand, he seemed so arrogant all of the time and was just a negative person.
He was also an independent HVAC supplier.
He was actually the most used independent heating and air conditioner guy in the area. However, I never used him because his attitude would drive me crazy if I had to be around him for more than 5 minutes. Any time I had to have any work done on my central heating and air conditioner plan I would just call the local heating and cooling corporation and use their certified heat and cooling system specialists. They were at least fine people and did not ever give you any attitude. Sure, they were a little more fancy than the local heating and air conditioner provider that lived up the road whom I did not like, but I was willing to spend my money the extra 20 or 30 dollars just to not have to deal with this guy! That should tell you how much I did not care about him. I am still to this day not sure how others dealt with this guy, because I never would. I am so thankful that where I live now, I have a honestly awesome HVAC business for all of my HVAC repair and tune up needs! For this I am honestly thankful.