The dehumidifier I purchased caught on fire

I’ve read horror stories online of different home appliances, such as dehumidifiers, catching on fire.

I’ve had the same dehumidifier for a few years and typically always have it running.

I’ve never had an issue with it, so I didn’t think anything of it when I received an email about dehumidifier recalls. I neglected to see that the specific type of dehumidifier I own was at the top of the list. A few days after I received that email, I got a call from my boyfriend to let me know that the dehumidifier had caught on fire. He was luckily able to put out the fire and hose down the dehumidifier before it spread, but it did singe a lot of our bathroom items since that is where it was located. I referred to the email to see what steps we should take to be compensated for the dehumidifier and damage that was caused by the specific recall they mentioned. I called the company for the dehumidifier’s customer service and they were incredibly apologetic about the situation. I’m sure that it’s been a hassle for them to deal with this, so I was pretty calm and patient with them. However, they didn’t seem to really be providing anything for the damages. I ended up having to escalate the call to a manager to try and get some concrete answers for how they will care for customers impacted by the recall. I’ve never had an experience with a recalled product before, but I’m really sure that if you were impacted by the recall there is something that they will offer you for the inconvenience. The emotional damage of my shower curtains being burned was alone enough to ruin my mood.

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