Going the extra mile
If you’d like to know a big secret on how to be successful as an independent heating and air conditioning specialist, I am going to give it to you now! And the thing is, it shouldn’t be any big secret but more of common sense. But in case you didn’t figure it out, it is all about great customer service and sometimes going the extra mile for a customer. By going the extra mile as an independent heating and air conditioning specialist, sometimes it costs you some income. You may end up doing an extra little bit of something on a heat and a/c repair call to where you would have charged one hundred dollars for. But to do this for free every so often really makes the customers love you and appreciate you. And in turn, they will be customers for life and you more than make up for that loss of a little money for going the extra mile. Also, word of mouth from that customer you did that for can get you several other paying customers, which will all add up in the end and make your HVAC business grow in no time. Great customer service and extra kindness towards your customers is the key to pull this off in gaining the loyalty of repeat and ongoing customers to your independent heat and a/c business. Without this, you will fail and have to go work for some major heating and air conditioning corporation making less money and not being your own boss. And that wouldn’t be good now, would it?